Terms of service

Welcome to Axora Fitness India. By accessing or purchasing products from our website, you agree to comply with the following Terms & Conditions.

1. Product Information

We strive to ensure that all product descriptions, specifications, images, and pricing are accurate. However, minor variations in color, dimensions, packaging, or design may occur due to manufacturing updates or screen display differences.

2. Pricing

All prices displayed on our website are subject to change without prior notice. Applicable GST and shipping charges will be added where required unless otherwise stated.

3. Order Acceptance

All orders placed through our website are subject to verification and acceptance. We reserve the right to refuse or cancel any order due to pricing errors, stock availability, payment issues, or suspected fraudulent activity.

4. Installation

Installation services are available for selected products and locations. Installation timelines may vary depending on product availability and service coverage.

5. Product Usage

Customers are responsible for using all fitness equipment according to the manufacturer's instructions. Improper use, negligence, unauthorized modifications, or commercial use of residential products may void the warranty.

Return & Replacement Policy

No Return Policy

At Axora Fitness India, all products sold are non-returnable once delivered and accepted by the customer.

We do not accept returns, exchanges, or refunds due to:

  • Change of mind
  • Incorrect product selection by the customer
  • Size or space constraints
  • Color or design preference
  • Customer no longer requiring the product
  • Minor cosmetic variations that do not affect functionality

We encourage customers to carefully review product specifications and consult our team before placing an order.

Damaged or Defective Products

If you receive a product that is:

  • Physically damaged during transit
  • Incorrectly delivered
  • Missing parts
  • Genuinely defective due to manufacturing defects

please notify us within 48 hours of delivery by providing:

  • Order Number
  • Product Images
  • Unboxing Video (recommended)
  • Description of the issue

Our technical team will inspect the claim before approving any service request.

Warranty Policy

Warranty coverage is provided strictly as per the manufacturer's warranty terms for the respective product.

Warranty Covers

The warranty generally covers:

  • Manufacturing defects
  • Functional defects under normal usage
  • Defective electrical or mechanical components (where applicable)

The warranty period varies depending on the product and manufacturer.

Warranty Does Not Cover

Warranty claims will not be accepted for:

  • Normal wear and tear
  • Cosmetic damage
  • Scratches or dents after installation
  • Damage caused by misuse or negligence
  • Improper installation by unauthorized persons
  • Electrical fluctuations
  • Water damage
  • Fire, flood, accidents, or natural disasters
  • Unauthorized repairs or modifications
  • Commercial use of residential equipment

Repair Support Only

In the event of a valid warranty claim, Axora Fitness India follows a Repair Support Policy.

We do not offer:

  • Product Returns
  • Refunds
  • Product Exchanges

For genuine manufacturing defects covered under warranty, our service team will:

  • Diagnose the issue
  • Repair the product
  • Replace only the defective spare part or component if required

The decision to repair or replace any defective component rests solely with the manufacturer and Axora Fitness India.

Complete product replacement will only be considered if it is specifically approved by the manufacturer and deemed technically necessary.

Service Process

To request warranty support:

  1. Contact our customer support team.
  2. Share your order details.
  3. Provide clear images or videos of the issue.
  4. Our technical team will verify the defect.
  5. A service engineer or authorized technician will inspect the product if required.
  6. Repair or replacement of defective parts will be carried out as per warranty terms.

Warranty Claim Conditions

Warranty claims are valid only if:

  • Original invoice is available.
  • Product serial number is intact.
  • Product has been used under recommended operating conditions.
  • No unauthorized repairs have been performed.

Limitation of Liability

Axora Fitness India shall not be liable for any indirect, incidental, consequential, or special damages arising from the use or inability to use our products.

Our maximum liability shall not exceed the purchase value of the product.

Customer Support

For installation, service, warranty claims, or technical assistance, please contact our customer support team.

Our goal is to provide prompt and reliable after-sales service to ensure the best ownership experience for every customer.

Acceptance

By placing an order through Axora Fitness India, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, Return Policy, and Warranty Policy.