Shipping policy
Shipping, Returns & Warranty Policy
Effective Date:Â June 2026
Welcome to Axora Fitness India. We are committed to delivering premium fitness equipment safely and providing dependable after-sales support. Please read this Shipping, Returns, Repair & Warranty Policy carefully before placing your order.
Shipping Policy
Order Processing
- All orders are processed within 1–3 business days after successful payment confirmation.
- Custom gym setup projects, bulk commercial orders, and made-to-order products may require additional processing time.
- Orders placed on Sundays or public holidays will be processed on the next working day.
Estimated Delivery Time
Delivery timelines may vary depending on your location and product availability.
- Metro Cities: 3–7 Business Days
- Tier 2 & Tier 3 Cities: 5–10 Business Days
- Remote Areas: 7–15 Business Days
- Commercial Gym Setup Projects:Â Delivery schedule will be communicated during project confirmation.
Please note that delivery timelines are estimates and may be affected by unforeseen logistics delays, weather conditions, or courier service interruptions.
Shipping Charges
- Shipping charges (if applicable) will be displayed during checkout.
- Selected products may qualify for Free Shipping.
- Large fitness equipment and commercial gym projects may incur additional freight, handling, or installation charges depending on the delivery location.
Order Tracking
Once your order has been dispatched, you will receive your shipment tracking details via Email, SMS, or WhatsApp (where applicable).
Delivery Inspection
Upon delivery, please inspect your package carefully. If you receive:
- Damaged packaging
- Missing products
- Incorrect items
Please notify the delivery partner immediately and contact Axora Fitness India within 24 hours of delivery with clear photos or videos for verification.
Return & Exchange Policy
No Return Policy
At Axora Fitness India, all sales are final.
Due to the nature of fitness equipment, product handling requirements, and hygiene considerations, we do not accept returns, exchanges, or refunds once an order has been delivered and accepted by the customer.
We recommend reviewing product specifications, dimensions, compatibility, and installation requirements before placing your order.
Repair & Technical Support
Customer satisfaction is our priority. If your product develops a genuine manufacturing defect during the applicable warranty period, we will provide repair support in accordance with the manufacturer's warranty policy.
Our support services include:
- Technical troubleshooting
- Spare parts replacement (if required)
- On-site service (where available)
- Authorized service center repairs
- Technical guidance from our support team
If the product cannot be repaired and is confirmed by the manufacturer as defective, the manufacturer may approve a replacement according to their warranty policy.
Repair or replacement decisions are made only after inspection by the manufacturer or authorized service engineer.
Warranty Policy
Most products sold by Axora Fitness India are covered under the respective manufacturer's warranty. Warranty duration varies depending on the brand and product category.
Warranty Covers
- Manufacturing defects
- Mechanical defects under normal usage
- Electrical component failures covered by the manufacturer
- Functional issues caused by manufacturing defects
Warranty Does Not Cover
The warranty does not cover damage resulting from:
- Normal wear and tear
- Physical or cosmetic damage
- Mishandling or misuse
- Improper installation
- Water or moisture damage
- Fire or natural disasters
- Electrical fluctuations or voltage issues
- Unauthorized repairs or modifications
- Commercial use of products intended for home use
- Consumable parts unless specifically covered by the manufacturer
Warranty Claim Process
To submit a warranty request:
Step 1:Â Contact our Customer Support Team.
Step 2:Â Share your Order Number or Purchase Invoice.
Step 3:Â Provide clear photos and videos showing the issue.
Step 4:Â Our technical team will evaluate your request.
Step 5:Â If required, a technician will inspect the product.
Step 6:Â Approved warranty claims will be repaired according to the manufacturer's warranty policy.
Repair timelines may vary depending on spare part availability and service location.
Installation Policy
Professional installation is available for selected products and all commercial gym setup projects.
Improper self-installation may affect product performance and could void the manufacturer's warranty. We strongly recommend using our authorized installation services wherever applicable.
Cancellation Policy
- Orders may be cancelled only before dispatch.
- Once an order has been shipped, cancellation requests cannot be accepted.
- Customized gym projects, made-to-order products, and special procurement orders cannot be cancelled after confirmation.
Customer Support
If you have any questions regarding shipping, installation, warranty, or technical support, our customer care team is always happy to assist you.
Axora Fitness India
Email:Â support@axorafitness.in
Phone:Â +91-08888997297
Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM (IST)
Our Commitment
At Axora Fitness India, our relationship with customers continues long after delivery. While we do not offer returns or exchanges, we are committed to providing reliable after-sales service, genuine spare parts, expert repair assistance, and warranty support to ensure your fitness equipment continues to perform at its best for years to come.
