Privacy Policy

Shipping Policy

Safe, Secure & Professional Delivery Across India

At Axora Fitness India, we understand that fitness equipment is a significant investment. Many of our products, including treadmills, multi gyms, strength machines, rubber flooring, and commercial fitness equipment, are heavy, bulky, and require specialized handling. That's why we follow a carefully planned shipping process to ensure every product reaches you safely and in excellent condition.

We work with trusted logistics partners and specialized transport services experienced in handling heavy fitness equipment. Every order is securely packed using protective packaging materials to minimize the risk of damage during transit.

Order Processing

All orders are processed after successful payment verification. Standard products are generally dispatched within 1–3 business days, while commercial gym projects, customized orders, bulk purchases, and made-to-order equipment may require additional processing time. Our team will keep you informed about the expected dispatch schedule throughout the process.

Delivery Timeline

Delivery timelines depend on your location, product size, and transportation availability.

  • Metro Cities: 3–7 Business Days
  • Tier 2 & Tier 3 Cities: 5–10 Business Days
  • Remote Locations: 7–15 Business Days
  • Commercial Gym Projects: Delivery schedules are planned according to the project timeline and installation requirements.

Please note that delivery times are estimates and may vary due to weather conditions, transportation delays, regional restrictions, or other unforeseen circumstances.

Professional Handling of Heavy Equipment

Large fitness machines such as treadmills, multi gyms, smith machines, functional trainers, weight racks, and commercial equipment require careful transportation due to their weight and dimensions.

To ensure safe delivery:

  • Heavy equipment is transported using specialized freight services whenever required.
  • Products are securely packed to prevent damage during transit.
  • Multiple-package shipments may arrive separately depending on the courier network.
  • Certain products may require assistance during unloading because of their size and weight.

Delivery & Installation

For selected products and commercial gym setup projects, professional installation services are available.

Depending on your location and the product ordered:

  • Delivery and installation may be completed on the same day.
  • In some cases, installation may be scheduled separately after successful delivery.
  • Our team will coordinate installation appointments wherever applicable.

For commercial gym projects, complete installation and equipment setup are carried out by trained professionals.

Shipping Charges

Shipping charges vary depending on the product category, delivery location, order quantity, and shipment weight.

Many products qualify for Free Shipping, while oversized commercial equipment, gym flooring, and bulk orders may attract additional freight or handling charges. Any applicable shipping charges will be communicated before order confirmation.

Delivery Inspection

We recommend inspecting your shipment immediately upon delivery.

If you notice:

  • Damaged outer packaging
  • Visible transit damage
  • Missing products
  • Incorrect items

Please record photos or videos before opening the package and contact Axora Fitness India within 24 hours of delivery. Timely reporting helps us coordinate with our logistics partners and provide faster assistance.

Delivery Delays

While we strive to deliver every order within the estimated timeline, delays may occasionally occur due to factors beyond our control, including:
  • Severe weather conditions
  • Natural disasters
  • Transport strikes
  • Regional restrictions
  • High seasonal demand
  • Courier operational delays

In such situations, our customer support team will keep you updated regarding the revised delivery schedule.

Delivery Address

Customers are requested to provide a complete and accurate delivery address along with a valid contact number.

Axora Fitness India shall not be responsible for delays or additional charges resulting from incorrect addresses, unavailable recipients, or incomplete delivery information.

Order Tracking

Once your order has been dispatched, you will receive shipment confirmation along with tracking details via Email, SMS, or WhatsApp (where applicable). Our support team is also available to assist you with shipment status and delivery updates.

Important Shipping Information

Please ensure that the delivery location has adequate access for large fitness equipment. Staircases, elevators, narrow entrances, or restricted access areas may require additional handling arrangements or charges.

Customers are responsible for ensuring that the ordered equipment can be safely moved into the installation area before delivery. If special lifting equipment or additional manpower is required, any associated costs may be chargeable.

Our Commitment

At Axora Fitness India, every shipment is handled with care, professionalism, and attention to detail. Whether you're purchasing a home treadmill, a complete commercial gym, or an entire fitness facility, our goal is to ensure that your equipment is delivered safely, efficiently, and ready for installation, backed by reliable customer support every step of the way.